We are committed to providing highest quality superior overall service. From the first contact until your baby's cord blood is safely stored with us, our dedicated staff is there to guide you through every step.

Our highly trained client service representatives are available 24/7 to answer all your questions. In addition our on-call staff is available all the time for your doctor and you during delivery.

Customer Satisfaction Survey

To help us make sure that we are maintaining our standards and to highlight areas for improvement, we have set up an Index of Customer Satisfaction. This is based on customer’s perception of our performance in relation to specific factors of their choosing and is tested by quarterly satisfaction surveys.

Suggestion

We are always open to suggestions to help us improve our services and assistance to be able to serve you better.

Compliments - If you have experienced particularly good service and would like the member of staff or department to be recognized, please contact the email info@cryoviva.com

Complaints - We always aim to satisfy the needs of our customers very efficiently, but we know that sometimes things do go wrong. In such an unforeseen situation, please do not hesitate to inform us, we will address the issue and rectify it immediately.