1. When should I enroll?

We suggest expectant mothers to enroll no sooner than the 28th week of pregnancy but preferably before 34th week of pregnancy so that all the necessary arrangements with the hospital where you will deliver your child and with your doctor can be made. However, it is never too late in your pregnancy to enroll. In fact, we can help you even if you decide to enroll a short period of time before delivery.

2. How do I enroll?

Call Cryoviva to enroll or request to receive more information about cord blood stem cells storage at our Toll Free number (within Thailand only) +661-800-545 555 or +66-85-264-0814. You can also send us an email at info@cryoviva.com or Contact Us for more information.

3. When do I receive my collection kit?

You will receive your Cord Blood Collection Kit on the day that you complete your registration with us.

4. How much does this cost?

Please call Cryoviva at our Toll Free number (within Thailand only) +661-800-545 555 or +66-85-264-0814 for more information on pricing. You can also send us an email at info@cryoviva.com or Contact Us for more information.

5. I am having twins or multiple birth, is there a discount?

Please call Cryoviva at our Toll Free number (within Thailand only) +661-800-545 555 or +66-85-264-0814 for more information on pricing. You can also send us an email at info@cryoviva.com or Contact Us for more information on our special pricing for multiple births.

6. I am storing my second/third child's cord blood with you. Is there a discount?

Yes, we have special pricing for returning families. Please call Cryoviva at our Toll Free number (within Thailand only) +661-800-545 555 or +66-85-264-0814. You can also send us an email at info@cryoviva.com or Contact Us for more information on pricing for returning families.

7. Do you have a referral program?

Yes, we do have a referral program. When you refer a friend or family member and they enroll with us, you receive 50% discount on one year of storage for each case you refer in the event that you have enrolled on an extended payment program. In the event that you have completed your payment, you will be entitled to a referral fee.

8. Do you charge rush or late enrollment fees?

No. We understand this is a busy time for you, and you have so much to think about. Please call Cryoviva at our Toll Free number (within Thailand only) +661-800-545 555 or +66-85-264-0814 for more information if you require urgent or emergency cord blood collection and we will do everything possible to accommodate your requirements.

9. Is cord blood collection and preservation expensive?

As parents, we want to protect our children from all the dangers in the world; it is a privilege to be able to add this element of protection against some of the most devastating possibilities our children might face in their lifetimes. Consequently, Cryoviva has provided a pricing structure and flexible payment plans to give families the opportunity to establish a lifeline for a lifetime for their children by storing their cord blood stem cells.